Microsoft Support

Core assistance framework for Microsoft products and services, including microsoft-365, windows, and Azure.

Copilot Agents Integration

• Function: Agents look up policies and respond to user queries (e.g., microsoft-365 training support)
• Status: Autonomous agents in preview mode
• Example Implementation (Georgia Engel, Dan Polifiori):
  • Purpose: Assist with microsoft-365 training and support
  • Features: Answers FAQs, guides through common tasks/issues
  • Tone: Friendly, helpful, collaborative; responses must be clear

Related Concepts

• microsoft-365
• copilot
• agentic-ai

2026 04 14 Creating CoPilot Agents